Returns

Returns are handled in the back office by an authorised operator, not on the POS screen. If you do not have access, ask your supervisor.

The operator records a Credit/Return from the original sale.

Before you start

• Find the original sale, for example BRUPOS 3: see Finding and reprinting recent sales.
• Agree with the customer what is returned and how the money is paid back.

Recording a return

1. In Invoicing, open the original sale.
2. In the toolbar, select Credit/Return. A new document opens in your Store's return series, marked "(Not saved)", with Related Doc set to the original sale and its lines copied.
3. Check the lines. If only some articles come back, remove or change the other lines with the icons at the start of each line.
4. In Reason for Credit, type why the articles are returned. This field is required: the document cannot be saved without it.
5. Check Payment of Returns (the amount paid back to the buyer) and choose the Payment, for example Argent (cash) or Carte Débit (debit card).
6. Select Check to recalculate the document.
7. Select Save, then confirm.

Credit/Return appears in the toolbar only while the sale still has something to return.

The new Credit/Return: Related Doc, the copied line, Reason for Credit (still empty), Payment of Returns and Payment.

Warning

Save issues a numbered Credit/Return and puts the returned articles back into stock. Until you save, nothing is issued.

The result

The saved Credit/Return shows the original sale (Related Doc and Originating Document), the Reason for Credit, the returned lines and the refund. Once a sale has been fully returned, Credit/Return no longer appears on it.